-
Re: How to react facing big discount request for recurring contracts or x% cut in PO for project ?
One option is to agree to some concession in exchange to longer terms. Shows commitment both ways.2 -
Re: In addition to Education Services offers going all virtual, what other actions are you taking?
Education Services is an important component of our Customer Success program and as such, as part of our commitment to assist our customers during these unprecedented times, we are offering free trai…8 -
Re: How are you monetizing customer success?
A first step is to create a simple portfolio for Customer Success that focuses on deliverables and what they value they will bring to your customers. If customers can put a $ on the service you will …1